ABC Ltd. places great importance on creating and maintaining good relations between management and all employees. It is in the interest of everyone that where problems arise they are resolved quickly and effectively.
In the event of work assignments being in dispute then the employee is required to carry out the assigned work while the grievance is being processed through this procedure.
The following procedure is designed to ensure that problems are brought to the attention of management at the earliest possible stage and to ensure that they are dealt with without undue delay.
An employee with a problem or complaint should raise the issue first with the immediate supervisor/manager, who will make every effort to solve the problem as quickly as possible. The employee will be informed of the resolution or progress on the issue within three working days.
If the matter is not resolved at Step 1 then the employee is entitled to refer it to the next management level. A decision will be made on the issue by the manager within 10 working days. The employee may be accompanied by another employee at this meeting if he/she so chooses.
If all the supervisor/management levels below General Manager/Director have failed to resolve the issue, then it can be referred to the General Manager/Director. A decision will be made on the issue by the General Manager/Director within 10 working days. The employee may be accompanied by another employee at these meeting(s) if he/she so chooses.
More than one meeting may be required at any of the stages of the grievance procedure.
Written records will be kept of each of the meetings, apart from the first informal meeting.
An employee has the right to appeal a decision to the next management level. This appeal must be made in writing within 5 working days of the decision being communicated to the employee. In the event that the grievance is not resolved within the company then an agreed independent 3rd party will be appointed to resolve the matter.